Every Client Experience Must Be Golden

PublicAffairs — Fri, 07 Aug 2009 21:21:00 GMT

Since CBR's inception, our founders have insisted that one overarching rule guide everything we do: Treat others the way you'd like to be treated. It's simple, but it's Golden. In fact, we believe this is the only way to treat people. Every CBR employee strives to make sure we live up to this golden promise.

How are we doing? We ask every new client to give us a report card on their experience with us. We literally get hundreds of report cards a week. On average, more than 99 percent of our clients report that they're satisfied. That's a great number... but from our perspective, it means we have a bit more work to do. At CBR, every client experience must be golden.

The Stem Cell Source : Golden

Every Client Experience Must Be Golden